Terms & Conditions

Effective Date: August 17, 2026 Updated

Welcome to FusionGrace. These Terms & Conditions govern your access to and use of fusiongrace.com, including our website, online store, products, services, and related features.

By visiting our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order through FusionGrace.

1. About FusionGrace

FusionGrace is an online fashion retailer offering clothing and fashion-related products to customers.

All products displayed on our website are subject to availability. Product information, prices, promotions, delivery information, and other details may be updated from time to time.

FusionGrace reserves the right to correct errors, update information, modify services, or discontinue products without prior notice where reasonably necessary.

2. Eligibility

You may use FusionGrace for lawful purposes and in accordance with these Terms & Conditions.

If you are under the age required to enter into a legally binding transaction under applicable law, you should use the website only with the involvement and supervision of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method provided.

3. Customer Account

Certain features may require you to create an account.

You are responsible for:

• Providing accurate and complete information.
• Keeping your account information up to date.
• Maintaining the confidentiality of your login credentials.
• Taking reasonable steps to prevent unauthorized access to your account.
• Informing FusionGrace promptly if you believe your account has been accessed without authorization.

FusionGrace reserves the right to suspend or terminate an account where we reasonably believe that the account has been misused, fraudulent activity has occurred, or these Terms & Conditions have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, measurements, colors, availability, and other information displayed on our website are accurate.

However, minor variations may occur.

In particular, the appearance of colors may differ depending on lighting conditions, photography, device settings, screen resolution, and other factors.

For fashion products, minor variations in fabric texture, embroidery, printing, stitching, patterns, or finishing may occur and will not necessarily constitute a defect.

5. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable due to inventory discrepancies, technical errors, or circumstances beyond our reasonable control.

If an ordered product becomes unavailable after the order has been placed, FusionGrace may contact you regarding the available options or cancel the affected portion of the order.

Where a payment has already been received for a cancelled item, the applicable refund will be processed according to our Refund Policy.

6. Prices and Promotions

All product prices displayed on FusionGrace are shown in the applicable currency indicated on the website.

Prices, discounts, promotional offers, and other commercial terms may change from time to time.

FusionGrace reserves the right to correct pricing or promotional errors. If an order has been placed at an incorrect price due to a technical, typographical, or other error, we may contact you before processing the order or cancel the affected order.

Promotional offers may have additional conditions, including minimum purchase requirements, validity periods, product exclusions, or usage limits. Such conditions will apply where stated.

Promotions cannot automatically be combined unless FusionGrace specifically states otherwise.

7. Placing an Order

When you place an order through FusionGrace, you are submitting a request to purchase the selected products.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

FusionGrace may contact you to verify order details before processing an order.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information.
• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Unusual or excessive ordering activity.
• Payment problems.
• Technical errors.
• Violation of these Terms & Conditions.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

8. Order Cancellation by Customer

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may instead need to follow the applicable Return or Refund Policy.

Cancellation requests should be submitted through the available FusionGrace customer-support channels as soon as possible.

9. Delivery

FusionGrace will make reasonable efforts to deliver orders within the estimated delivery period communicated to the customer.

Delivery estimates are approximate and may be affected by:

• Courier delays.
• Weather conditions.
• Public or national holidays.
• Political or civil disruptions.
• Natural disasters.
• Incorrect or incomplete delivery information.
• Customer unavailability.
• Other circumstances beyond FusionGrace’s reasonable control.

A delivery estimate is therefore not an unconditional guarantee of a specific delivery date.

Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.

For complete information, please refer to our Delivery Policy.

10. Inspection Upon Delivery

Customers are encouraged to inspect their package and products promptly after delivery.

If you receive an item that appears damaged, incorrect, defective, or materially different from the item ordered, please contact FusionGrace as soon as possible and provide the order details and appropriate photographs or video evidence where requested.

This will help us investigate and resolve the matter efficiently.

11. Returns and Refunds

Returns and refunds are governed by the separate FusionGrace Refund & Return Policy.

Eligibility may depend on the product category, condition of the product, time period, reason for return, and other applicable conditions.

Products returned to FusionGrace should generally be unused, unworn, and in the condition required by the applicable Return Policy.

Certain products may be excluded from return or refund for hygiene, customization, promotional, or other legitimate reasons. Any applicable exclusions will be stated in the relevant policy or product information.

12. Payment

FusionGrace may offer one or more payment methods through available payment providers.

Customers agree to provide valid and accurate payment information when required.

FusionGrace is not responsible for temporary interruptions, declines, technical problems, or delays caused by an independent payment service provider, bank, card issuer, mobile financial service, or other external payment system.

Where applicable, additional verification may be required before an order is processed.

13. Promotional Vouchers and Discounts

Promotional codes, vouchers, cashback offers, discounts, and other special benefits may be subject to specific conditions.

Unless otherwise stated:

• A promotional code may be used only according to its stated terms.
• Promotional codes may have expiration dates.
• Promotional codes may be limited to one use per customer or order.
• Some products may be excluded from promotions.
• Promotions may not be combined with other offers unless expressly permitted.
• Promotional benefits generally cannot be exchanged for cash.
• FusionGrace may withdraw or modify a promotion where reasonably necessary.

FusionGrace reserves the right to cancel an order or promotional benefit where there is reasonable evidence of misuse, fraud, unauthorized use, or manipulation of a promotional offer.

14. Customer Reviews and Submissions

Customers may have opportunities to submit reviews, comments, photographs, feedback, suggestions, or other content.

By submitting content to FusionGrace, you confirm that:

• The content is truthful and relates to your genuine experience.
• You have the necessary rights to submit the content.
• The content does not violate another person’s rights.
• The content does not contain unlawful, abusive, defamatory, threatening, misleading, or inappropriate material.

By submitting content, you grant FusionGrace a non-exclusive permission to use, reproduce, display, publish, or share that content for legitimate business, promotional, customer-service, or website purposes, subject to applicable law.

FusionGrace may remove content that violates these Terms & Conditions or is otherwise inappropriate.

15. Intellectual Property

Unless otherwise stated, the content and materials appearing on FusionGrace, including logos, brand elements, product photographs created or owned by FusionGrace, graphics, text, designs, page layouts, and other original materials, are owned by or licensed to FusionGrace and are protected by applicable intellectual property laws.

You may view and use the website for your personal shopping purposes.

You may not, without prior written permission:

• Copy or reproduce substantial portions of the website.
• Use FusionGrace branding or logos commercially.
• Reproduce our original product photography for commercial purposes.
• Republish website content.
• Modify or create derivative works from our protected content.
• Use automated systems to copy or extract substantial website content.
• Use FusionGrace content to create a competing commercial service.

16. Prohibited Activities

You must not use FusionGrace to:

• Commit or facilitate unlawful activities.
• Attempt to gain unauthorized access to our systems.
• Interfere with the normal operation of the website.
• Introduce malicious software, viruses, or harmful code.
• Use another person’s account without authorization.
• Provide false or misleading information.
• Conduct fraudulent transactions.
• Abuse promotional offers or discount systems.
• Attempt to circumvent website security.
• Copy or commercially exploit protected website content without authorization.
• Use automated tools to improperly collect or extract website data.
• Engage in conduct that could damage FusionGrace, its customers, employees, partners, or service providers.

FusionGrace may restrict access, cancel transactions, suspend accounts, or take other appropriate action where prohibited activity is identified.

17. Third-Party Services

FusionGrace may use third-party services such as payment processors, courier companies, hosting providers, analytics services, communication platforms, and other technology providers.

The availability and operation of such services may be subject to the terms and policies of the respective third parties.

FusionGrace will make reasonable efforts to work with reliable service providers but cannot guarantee uninterrupted operation of services that are outside our direct control.

18. Website Availability

We aim to keep FusionGrace available and functioning reliably.

However, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at all times.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, security measures, server issues, or circumstances beyond our reasonable control.

19. Website Security

Customers must not attempt to bypass or interfere with security features of the website.

If you discover a security issue or believe that your account or personal information may have been compromised, please notify FusionGrace promptly through our customer-support channels.

20. Privacy

Your use of FusionGrace is also subject to our Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, and handled when you visit our website or place an order.

By using FusionGrace, you acknowledge that you have had an opportunity to review the Privacy Policy.

21. Limitation of Liability

FusionGrace will take reasonable care in operating its website and fulfilling customer orders.

However, to the extent permitted by applicable law, FusionGrace will not be responsible for losses arising from circumstances beyond our reasonable control, including failures or delays caused by third-party service providers, communication networks, payment systems, courier services, natural events, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any right or protection that cannot legally be excluded or restricted under applicable law.

22. Events Beyond Our Reasonable Control

FusionGrace will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, public emergencies, transportation disruptions, government actions, internet or telecommunications failures, strikes, civil disturbances, or other unforeseen events.

Where possible, FusionGrace will take reasonable steps to minimize the impact of such events.

23. Changes to These Terms

FusionGrace may update these Terms & Conditions from time to time.

Any revised version will be published on this website with an updated effective date.

Your continued use of the website after an updated version has been published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

24. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be treated as severable to the extent permitted by law.

The remaining provisions will continue to apply.

25. No Waiver

If FusionGrace does not immediately enforce a particular provision of these Terms & Conditions, this does not mean that FusionGrace has permanently waived its right to enforce that provision in the future.

26. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable to FusionGrace and its business operations in Bangladesh.

Any dispute arising in connection with the use of FusionGrace or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts and authorities in Bangladesh, subject to applicable law.

27. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact FusionGrace through the Contact Us section of our website.

FusionGrace
Website: fusiongrace.com

Important: These Terms & Conditions are intended as a practical e-commerce policy and should be reviewed by a qualified legal professional in Bangladesh before publication if you want them to serve as your formal legal terms.

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